Privacy Policy

Effective Date: 20/04/2026

Manta Dive Gili Trawangan ("we", "our", "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make bookings, or interact with us.

1. Information We Collect

We may collect and process the following types of personal data:

a. Personal Identification Information

• Full name
• Email address
• Phone number
• Nationality
• Date of birth

b. Booking & Diving Information

• Dive experience and certification level
• Medical information relevant to diving (where required)
• Emergency contact details
• Booking preferences and history

c. Payment Information

• Billing details
• Transaction records (payments are processed securely through third-party providers; we do not store full card details)

d. Technical Data

• IP address
• Browser type and version
• Pages visited and time spent on the website
• Device type

2. How We Use Your Information

We use your information to:

• Process and manage bookings
• Communicate with you regarding reservations or inquiries
• Ensure your safety during diving activities
• Comply with legal and regulatory requirements
• Improve our website, services, and customer experience
• Send marketing communications (only if you opt-in)

3. Sharing Your Information

We may share your information with:

• Payment service providers (for secure transactions)
• Dive certification agencies (if required for course registration)
• Government authorities or regulators when legally required
• Service providers who help us operate our website or business
  We do not sell your personal data.

4. Data Retention

We retain your personal data only as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal, tax, or regulatory obligations

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or disclosure.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent for marketing communications
• To exercise your rights, please contact us using the details below.

7. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve website functionality
• Analyze website traffic
• Personalize your experience
• You can control cookies through your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

9. Children’s Privacy

Our services are not directed at children under 18. We do not knowingly collect personal data from children without parental consent.

10. International Data Transfers

As we operate in Indonesia and may work with international partners, your data may be transferred and processed outside your country of residence. We take appropriate safeguards to protect your data.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Email: bookings@manta-dive.com

Phone: +62 812-3788-9378

Address: Manta Dive Gili Trawangan, Jalan Raya, Gili Trawangan, Lombok, 83352, Indonesia